Refund Policy

This Refund Policy explains the general refund approach for equipment inquiries, parts requests, filters, service calls, maintenance, installation support, layout/design support, and related services provided or discussed by PLATINUM EQUIPMENT LLC.

General Policy

Equipment-related services and product requests are often custom and may involve time, labor, travel, parts, filters, manufacturer coordination, shipping, installation planning, service scheduling, and customer-specific requirements. Refund eligibility depends on the stage of work, order status, time spent, parts purchased, shipping status, third-party costs, and agreed scope.

If Work Has Not Started

If a customer has paid for a service and work has not started, a refund may be considered. The customer should contact PLATINUM EQUIPMENT LLC as soon as possible.

If Work Has Already Started

If service review, maintenance work, installation planning, layout/design work, parts identification, manufacturer coordination, travel, or administrative preparation has already started, a partial or no refund may apply depending on time spent and costs incurred.

Completed Services

Completed service calls, completed maintenance, completed repairs, completed installation support, completed layout/design support, completed parts identification, and delivered guidance are generally not refundable once provided.

Parts, Filters, and Equipment

Parts, filters, equipment, special-order items, manufacturer-ordered products, shipped products, opened products, used products, installed products, or customized items may not be refundable once ordered, shipped, opened, installed, used, or customized.

Third-Party Costs

Manufacturer fees, supplier costs, shipping fees, special-order charges, restocking fees, service provider costs, and outside vendor costs are subject to third-party policies and may not be refundable through PLATINUM EQUIPMENT LLC.

Customer Delays

Refunds may not be available for delays caused by missing information, incorrect equipment details, lack of shop access, customer schedule changes, site condition issues, unavailable approvals, or changes requested after work has started.

No Guarantee of Results

Service and maintenance outcomes may depend on equipment age, condition, manufacturer specifications, available parts, prior maintenance, installation conditions, and site-specific factors. Lack of a specific result does not automatically create a refund right for work already performed.

How to Request a Refund Review

To request a refund review, customers should contact PLATINUM EQUIPMENT LLC and include:

• Full name
• Business / shop name
• Phone number
• Email address
• Invoice or order reference, if available
• Date of payment
• Product or service requested
• Reason for refund request
• Any relevant supporting details

Refund Review Process

PLATINUM EQUIPMENT LLC will review refund requests based on service status, order status, work performed, time spent, materials purchased, third-party costs, and the agreed scope.

Contact

To submit a refund request or ask questions about this policy, contact PLATINUM EQUIPMENT LLC:

• Phone: 651-551-1855
• Email: info@platinumequipmentllc.com